Terms and conditions

Definitions

“The Buyer” shall mean the person, firm or company with whom the contract is made.

“The Goods” shall mean any goods being the subject of any order by the Buyer whether or not on a SockJems Creations standard order form and agreed to be sold by SockJems Creations to the Buyer. Any order the buyer makes for goods from SockJems Creations is deemed to incorporate these terms and conditions to the exclusion of any other terms and conditions and no variation or modification of or substitution for these terms and conditions shall be binding on SockJems Creations and any other proposed terms and conditions shall be void unless specifically accepted by the director of SockJems Creations in writing.

If you access www.SockJems.co.uk or www.facebook.com/SockJems websites then you are agree to be bound by our terms and conditions.
These terms and conditions, their validity, construction and performance of this agreement shall be governed by English Law. This page is brought to you by Jemma Jones trading as SockJems Creations, whose registration address is:

SockJems Creations

2 Pennell Street,

Bucknall,

Stoke On Trent,

ST2 9BD

Telephone number: 07557408659

[email protected] -Jemma Jones is a sole trader trading as SockJems Creations who has been established from 7th January 2013.

The content of these pages are directed solely at those who access the site from the United Kingdom. SockJems Creations makes no representation that any services or goods referred to on these sites are available or otherwise suitable for outside of the United Kingdom.
We reserve the right to change, modify, substitute or remove products or information without notice.
All offers are made subject to availability and quotes are only valid for 30 days.
We reserve the right to change prices without notice. All orders and quotes made prior to the changes will not be affected.
Our sites from time to time contain links to other sites and suppliers which are not under the control of SockJems Creations and we therefore take no responsibility for the content or availability of these sites.
Access to our websites may be suspended, restricted or terminated at any time without warning.
SockJems Creations shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in this website, except to the extent stated in the terms and conditions of sale (where applicable) and to the extent that such liability cannot be excluded by law.
SockJems Creations makes every effort to faithfully illustrate measurements and colours but reproduction on-screen may vary from the actual product.
SockJems Creations has made every effort to ensure the accuracy and currency of all information and products contained in the above website, but can accept no responsibility for any loss or inconvenience sustained by the buyer as a result of acting on the information provided. Accordingly, to the extent permitted by applicable law, and subject to the terms and conditions of sale, SockJems Creations disclaims all warranties and representations (whether express or implied) as to the accuracy of any information contained in the above website.

We reserve the right to change these terms and conditions at any time without notice.

All custom order designs are the property of SockJems Creations and may only be made through SockJems Creations.

Custom order designs may be incorporated into the main range of SockJems Creations.

Custom orders may be photographed and used for the marketing or promoting of SockJems Creations.

Due to the handmade nature of some of our products, there may be slight variations in each piece of any particular design; for example colour, size and shape of completed items and their components.

Orders and Payment Policy

Custom orders must be authorised and confirmed in writing before they are accepted.Orders must be placed in writing and it must be written in the English language.

Enquires for an order can be made via email to [email protected], via the facebook page www.facebook.com/SockJems or www.facebook.com/frockitup or by letter to the above address.

The buyer must have written consent of the order from SockJems Creations before the Buyer makes payment to ensure that there is space in the order book for the works to be carried out in good time.

Products are made to order but at busy times there is a waiting list. The buyer will be advised of how long this will be at the time you enquire to place an order.

Custom orders will not start until payment has been made in full. Upon payment we will provide a date that the order will be made.

A 50% non refundable deposit is required to book your space if there is a waiting list. The full balance for the item will then be due before any work commences. If payment has not been received in full then no further works will be carried out until the full balance has been paid. After 3 months if the outstanding balance has not been received the order will be cancelled and the buyer loses their deposit.

Payment in full must be made at least one month before the item is required unless otherwise discussed.

Any changes or amendments that the buyer requires after giving consent to the design may incur additional charges.

Once the order has been confirmed by payment please see our returns policy for cancellations.

We accept payments using either PayPal, bank transfer or cheque. The buyer will be advised on how to do this upon requesting an order.

Delivery prices vary depending on the size and weight of the final goods including packaging. The final postage and packing charge will be included in the quote

Postal prices are subject to change without prior notice to reflect any price rises made by the Royal Mail or private couriers used. This will not affect confirmed orders or quotes.

Any postal charges quoted are for UK postage only. We will only post outside of the UK with prior agreement and a separate charge will apply.

Delivery of the goods shall take place at the buyer's premises or at such other location as the buyer shall have previously notified SockJems Creations in writing.

Despatch of orders is usually within 3 working days of completion of an order.

SockJems Creations does everything it can to ensure that the buyer is completely satisfied and that the goods arrive to you in the same condition as they are sent. However, some things are beyond our control and SockJems Creations shall not be liable to the buyer if the delay or failure was due to:

Act of God, explosion, flood, tempest, fire or accident,

Strikes or other industrial actions or trade disputes,

Ill health,

Power failure or breakdown in machinery.

Refund Policy

If for any reason the buyer is dissatisfied with a product from our generic stock range (i.e. excluding custom made/personalised products) purchased from SockJems Creations, under the distance selling regulations the buyer may cancel their order for a full refund up to 14 days after receipt of the goods.

The buyer must inform SockJems Creations of their decision to cancel/return the order by either post or email.

The goods must be returned to SockJems Creations in the same condition that they were sent at the buyer’s expense within 7 days of reciept.

The buyer will be responsible for any goods that have been damaged in transit when being returned so must ensure that the goods are well packaged to avoid this.

Only when goods are faulty/damaged and returned to us are we able to either offer a full refund or send a replacement product.

If a fault is found with the goods that is the responsibility of SockJems Creations then SockJems Creations will arrange for the faulty goods to be collected and the goods will be replaced at cost to SockJems Creations or a full refund will be offered for generic items.

Custom ordered and personalised items are not eligable for a refund but a replacement product will be sent to replace any damaged items. If the fault on the goods is found to be because the buyer has confirmed a design or entered information incorrectly with the fault being evident then SockJems Creations will not be liable for any cost to replace the product or to have the goods returned.

Any refunds can only be made back to the same payment method that has been used to purchase the goods. We are unable to refund money into another name or account.

We regret that we are unable to offer refunds on custom orders or personalised items. Custom orders are not covered under the distance selling regulations so therefore do not have a cooling off period once payment has been made.

This does not affect your statutory rights.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act).

We may email the Buyer in the future, unless the Buyer requests to be taken off the database.

The personal information we hold will be held securely in accordance with our internal security policy and the law.

It is not our policy to share your registration data with any third-party companies. However, if the buyer takes up any offers or sales with companies through our website, any details that the Buyer passes on will be subject to the terms and conditions of that company.

Privacy Policy

Introduction1.1 We are committed to safeguarding the privacy of SockJems Creations website users.1.2 This policy applies where we are acting as a data controller with respect to the personal data of SockJems Creations website users; in other words, where we determine the purposes and means of the processing of that personal data.1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of www.SockJems.co.uk, we will ask you to consent to our use of cookies when you first visit our website.1.4 In this policy, "we", "us" and "our" refer to Jemma Jones. For more information about us, see Section 13.2. Credit2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).3. How we use your personal data3.1 In this Section 3 we have set out:(a) the general categories of personal data that we may process;(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;(c) the purposes for which we may process personal data; and(d) the legal bases of the processing. 3.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed [for the purposes of analysing the use of the website and services]. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.3.3 We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include names, email addresses, postal addresses. The source of the service data is you. The service data may be processed [for the purposes of providing our services and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.3.4 We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely [the proper administration of our website and business.3.5 We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.3.6 We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include [your name, your contact details, and information contained in communications between us and you. The source of the customer relationship data is you. The customer relationship data may be processed [for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers]. The legal basis for this processing is our legitimate interests, namely [the proper management of our customer relationships.3.7 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, paypal email address, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.3.8 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.3.9 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with us.3.10 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.3.11 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.3.12 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.3.13 Please do not supply any other person's personal data to us, unless we prompt you to do so.4. Providing your personal data to others4.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.4.2 Financial transactions relating to our website, facebook page, etsy shop, amazon handmade shop and services are handled by our payment services providers, Paypal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev4.3 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.5. International transfers of your personal data5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).5.2 We have offices and facilities in the United Kingdom. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of this country.5.3 The hosting facilities for our website are situated in the United Kingdom. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of this country.5.4 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.6. Retaining and deleting personal data6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.6.3 We will retain your personal data as follows:(a) Personal data will be retained for a minimum period of 1 year following the date of purchase.6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:(a) the period of retention of “transaction data” will be determined based on how long it is required for accounting purposes.6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.7. Amendments7.1 We may update this policy from time to time by publishing a new version on our website.7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.7.3 We may notify you of changes by email.8. Your rights8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.8.2 Your principal rights under data protection law are:(a) the right to access;(b) the right to rectification;(c) the right to erasure;(d) the right to restrict processing;(e) the right to object to processing;(f) the right to data portability;(g) the right to complain to a supervisory authority; and(h) the right to withdraw consent.8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.8.10 To the extent that the legal basis for our processing of your personal data is:(a) consent; or(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.8.13 You may exercise any of your rights in relation to your personal data by written notice to us.9. Cookies used by our service providers9.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.9.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.10. Managing cookies10.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);(e) https://support.apple.com/kb/PH21411 (Safari); and(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).10.2 Blocking all cookies will have a negative impact upon the usability of many websites.10.3 If you block cookies, you will not be able to use all the features on our website.11. Our details11.1 This website is owned and operated by Jemma Jones.11.2 We are registered in The United Kingdom and our registered office is at 2 Pennell Street, Bucknall, Stoke On Trent, ST2 9BD. 11.3 Our principal place of business is at 2 Pennell Street, Bucknall, Stoke On Trent, ST2 9BD. 11.4 You can contact us: (a) by post, to the postal address given above; (b) using our website contact form; (c) [by telephone, on 07557408659; or (d) by email, using [email protected]. Data protection officer12.1 Our data protection officer's contact details are: Jemma Jones, 2 Pennell Street, Bucknall, Stoke On Trent, ST2 9BD.